Hi @Gary Quay
for a real >merge< I found some Apps by a quick query on Marketplace (https://marketplace.atlassian.com).
But .. going one step back. From my past experience there should not be the need to merge IF the "service restored" mail would be holding the request ID in subject (like HELPDESK-4711).
Then Jira Service Management would insert the mail content into the _existing_ request.
However, I suppose the health alert you refer you is probable not aware of the request ID created after the "service degradation" email is kicked off.
An article which probably is of further help I found recently here.
Hello Community! We thoroughly enjoyed this just-for-fun conversation in the Jira Admin Group about what it's like to be a Jira Admin. For #JiraJuly, our talented designers created these graphics t...
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