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magically no admin access anymore Edited

Dear community, the support from atlassian is cruel.

I was the Admin of my project, and since yesterday my Admin-Permissions are gone. Answer for this is just a:

Kitty updated a comment:

Hi there,

Thanks for following up!

If you need assistance logging into a cloud site, you will need to work internally with your cloud site admin or software administrator for access. Your [Removed by moderators] email address is not an authorized user for the [Removed by moderators] cloud site you referenced. Atlassian may not grant you access to cloud sites.

Additionally, you can create a post with this issue on the Community so a community member will help you soon.




But nobody can tell me, who is the NEW Admin now :D I was the admin the whole time....

Does anyone have the same problems?

2 answers

1 vote

Hello @Samuel Wartmann,

Welcome to Community!

Checking the details of your site, I can confirm that the email you mentioned is not an admin (the account doesn’t exist on the site actually).

The site administrator and also the main billing contact of the site is the very same account you are using here in the community and that’s the only site admin.

The only way to see if the account was deleted is by checking the Audit log, but this feature is not available on Free sites.

Please, access your Jira site using the same account you are using here and then, add/invite your other account. 

Kind regards,

Hey, thanks for your reply! I cant invite someone to because I am not an admin and dont have access anymore.

The billing-account is still In this account I see only jira trial....

What can I do?

Now I can see the "User" Control in my "not admin" account, :D before there was no permission!

[Screenshot removed by moderators]

and then I have invited but how you can see there is no ADMIN in the user-list...

What are the next steps? How can I add as admin again?

And how can I access to my invoices again :D

[Screenshot removed by moderators]

Hi Samuel,

The account you mentioned doesn't exist on the site and it's not the billing contact.

Can you please access your site using the same email you are using here in the community on an incognito window?

Then, to invite new users you need to go to Cog icon > User management.

I can see that you accessed the site today and that's the only account on your site with admin permissions.

Thank you for the screenshots, @Samuel Wartmann.

You need to click on the user’s name and add the role Site administrator. 

Screen Shot 2021-04-27 at 16.04.10.png

Then, in case you need this account to also be an Org admin, click on Settings > Administrators > Add administrators. 

Screen Shot 2021-04-27 at 16.00.49.png

Regarding the billing information, you need to go to and add this account to technical and billing contacts.

0 votes
John Funk Community Leader Apr 27, 2021

Hi Samuel - Welcome to the Atlassian Community!

I will see if someone from Atlassian can help you out. 

the account was always the admin... not since yesterday

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