jira cannot start successfully

[Jason Huang]

Hi,

My Jira is v9.4.2, after adding the following line to the {{Jira_installed_directory}}/bin/setenv.sh

#JVM_SUPPORT_RECOMMENDED_ARGS="-XX:+UseG1GC -XX:+ExplicitGCInvokesConcurrent -Duser.language=en -Duser.country=US -Dcom.atlassian.jira.st rict.transport.security.include.subdomains.enabled=true"

And executed {{Jira_installed_directory}}/bin/stop-jira.sh, Jira seemed to not stop correctly.

And the I executed {{Jira_installed_directory}}/bin/start-jira.sh, it shows as follows:

---

Using CATALINA_PID: /opt/atlassian/jira/work/catalina.pid
Existing PID file found during start.
Removing/clearing stale PID file.
Tomcat started.

---

And I check the {{Jira_home_directory}}/log/atlassian-jira.log, the tail keeps showing the following message:

2023-03-29 10:34:07,467+0000 FelixShutdown DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] ungetService bundle [com.microsoft.teams.microsoft-teams]
2023-03-29 10:34:08,684+0000 FelixShutdown DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] ungetService bundle [com.porzelt.jira.simpletemplates.CannedIssues]
2023-03-29 10:34:09,442+0000 FelixShutdown INFO [c.a.c.e.c.b.jira.cmj.IssueSecuritySchemeCachingServiceImplCache] Cache com.botronsoft.jira.cmj.IssueSecuritySchemeCachingServiceImplCache was flushed
2023-03-29 10:34:10,434+0000 FelixShutdown INFO [c.a.c.e.c.b.jira.cmj.NotificationSchemeCachingServiceImplCache] Cache com.botronsoft.jira.cmj.NotificationSchemeCachingServiceImplCache was flushed
2023-03-29 10:34:10,434+0000 FelixShutdown INFO [c.a.c.e.c.b.jira.cmj.PermissionSchemeCachingServiceImplCache] Cache com.botronsoft.jira.cmj.PermissionSchemeCachingServiceImplCache was flushed
2023-03-29 10:34:10,434+0000 FelixShutdown INFO [c.a.c.e.c.b.jira.cmj.WorkflowsCache] Cache com.botronsoft.jira.cmj.WorkflowsCache was flushed
2023-03-29 10:34:10,435+0000 FelixShutdown INFO [c.a.c.e.c.b.jira.cmj.WorkflowSchemeCachingServiceImplCache] Cache com.botronsoft.jira.cmj.WorkflowSchemeCachingServiceImplCache was flushed
2023-03-29 10:34:12,132+0000 FelixShutdown DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] ungetService bundle [com.atsistemas.jira.addons.convalpos.workflow-magic-box]

And Jira cannot be accessed, how should I do to resolve this question?

Thanks

[Jason Huang · Accepted solution]

Finally, I refer to the Server startup logs which are located in "/opt/atlassian/jira/logs/catalina.out" and found out the root cause.

This issue is due to there is one line "XXXXX ADD-->" to be the end of the block comment.

After changing the "XXXXX ADD-->" to "-->", and then Jira can start normally.