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implement notification in outlook

Dear support,


how to implement email alert for some events?

- mention the person by using @

- assign the issues for all issue types.



2 answers

0 votes
Jack Community Leader Feb 17, 2021

I am assuming that you find the current notification scheme options inadequate? Based on what you conveyed here you should be able to. If you can’t actually achieve your goals there then look to automation to send out emails. 

0 votes
John Funk Community Leader Feb 17, 2021

Hi @sim_sisavuthary_smart_com_kh  - What is not currently working for you?

Is it only one user or many? Is it just you? 

If a user is not receiving these already, then have him/her check their Personal Settings for whether they have those boxes selected to receive the information.

For me I can receive the email whenever another people did something. But I asked my colleagues when I was mention them, they have never receive the email alert from Jira or confluence unless they login and notification pop up on screen. 
I don't know where to configure the email alerts?

email alert.PNG

John Funk Community Leader Feb 17, 2021

Have a couple of them check their Personal Settings to see what they have checked for Notifications. 

Also check the notifications scheme to make sure they should receive notifications. 

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