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Hi @Maria Dawes ,
Choose > System.
In the Import and Export section, click External System Import and then click CSV.
Choose your CSV source file.
Leave the Use an existing configuration file option unchecked if you do not have a configuration file or if you want to create a new one. Configuration files specify a mapping between column names in your CSV file's header row and fields in your Jira site. At the end of the CSV import process, Jira will create a configuration file that you can use for subsequent CSV imports.
Expand the Advanced section to change the file encoding (UTF-8 by default) and CSV delimiter. If your CSV file uses a separator character other than a comma, specify that character in the CSV Delimiter field.