how to set request type value in while create jira issue

[Sai Kiran Konkumatti]

By following link

https://confluence.atlassian.com/jirakb/how-to-set-request-type-when-creating-an-issue-via-rest-api-using-rest-api-2-issue-endpoint-938041214.html

ProjectKey: IT

Request type Name: offers/sales

while setting request type values as "IT/offers/sales"

while creating issue getting resposnse as

{"errorMessages":[],"errors":{"customfield_10900":"Invalid customer request value"}}

request name with out slash working how we need to handle slash in working

[Dario B · Accepted solution]

Hi @Sai Kiran Konkumatti , @Payne ,

In below thread I have provided a workaround to get the request-type Key using an internal REST API endpoint and therefore without having to access the DB:

• https://community.atlassian.com/t5/Jira-questions/Setting-the-Requst-Type-of-a-newly-created-Issue-via-remote-API/qaq-p/1118219

Also, you may want to watch and vote for the below Feature Request asking to the requesttype REST API endpoint for JSD to return the Keys:

• JSDCLOUD-4917: The REST API endpoint /rest/servicedeskapi/servicedesk/{serviceDeskId}/requesttype should include the request-type Key in the response

Cheers,
Dario

[Sai Kiran Konkumatti]

cloud support team has given AO_54307E_VIEWPORTFORM  table content with that issue resolved

[Dario B]

@Sai Kiran Konkumatti I know but in case you will add any other request type now you can get the Key without having to open a support ticket :) 

Also, can you kindly share the use case for which you cannot use the Jira Service Desk REST API to create the ticket but you have to use the Jira Core REST APIs instead?

Thanks,
Dario

[Sai Kiran Konkumatti]

by using url (https://YOUR_HOSTNAME/rest/servicedeskapi/servicedesk/servicedesk_id/requesttype) with rest api key value not getting we are able to get only id

[Dario B]

@Sai Kiran Konkumatti ,

What I am asking is, why do you want to create a Service Desk request using:

•  https://YOUR_HOSTNAME/rest/api/2/issue (or /rest/api/3/issue)

instead of using: 

• https://YOUR_HOSTNAME//rest/servicedeskapi/request 

is there any particular reason/use-case we should be aware of?

Thanks,
Dario

[Payne]

If you have ScriptRunner installed, or some other way to run Groovy scripts, you can try running the following, setting the issue key to that of an issue with the desired request type.

import com.atlassian.jira.component.ComponentAccessor
def issue = ComponentAccessor.issueManager.getIssueByCurrentKey("TIS-709") //Issue with the desired Request Type
def cf = ComponentAccessor.customFieldManager.getCustomFieldObjectByName("Customer Request Type")
issue.getCustomFieldValue(cf)

That will return a GUID that represents that request type, e.g.

IT/54b0654e-24b6-477d-a44e-56edcc0ca962

Then you can try using that value when setting your request type.

[Sai Kiran Konkumatti]

https://{domain}/rest/api/2/issue/IS-48

while trying with above rest api url  that i am able to get response as

"requestType": {
"_expands": [
"field"
],
"id": "176",
name": "offers/sales",
"description": "offers/sales",
},

while setting id as 176 or offers/sales it saying custom_10900 as invalid value

[Payne]

Right; you don't need the ID; you need the GUID.

[Sai Kiran Konkumatti]

but from above rest api we are not getting GUID value

[Payne]

Right; in my original reply I describe using a scripting tool like ScriptRunner if you have it to get the GUID. I don't know of a way otherwise, except for possibly querying the database directly if you have the means.