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We have ordered the issue layout to be in our desired order and it works like this when looking at an existing issue, but when creating a new issue, the order is different. For example in the screenshot you can see that Description should be before Acceptance criteria based on the layout setting, but it's different when creating a new issue.
You should change the order of the fields on the create screen itself. Go to Settings > Issues > Screens and search for the create screen used by the project. Then reorder the fields on this screen.
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