how can i disable comment from closed issues for Jira 7.10?

[Demenagas Dimitrios]

 i added on closed issue permission :  jira.permission.comment.user = false

but is not working.

any help ?

[Hector · Accepted solution]

Hi @Demenagas Dimitrios , 

Please check out this documentation: https://confluence.atlassian.com/jirakb/how-to-deactivate-comments-for-closed-issues-648217599.html 

That should help you.

Regards,

[Demenagas Dimitrios]

thank for your reply. 

I wasn't very clear in my question.

I am using Exocet to synchronize issues and when I add a comment to my ticket in service desk then the system will add the comment on any jira issue. 

What I want is : when the jira issue is closed the comment do not be added.

[Nicolas Simon]

Hello @Demenagas Dimitrios ,

Have you tried to add a condition on the status attribute in the target/source request JQL (in the Exocet configuration)?

... AND status != Closed ...

Regards,
Nicolas

[Hector]

@Demenagas Dimitrios digging on the topic, and testing it on v7.9, if you use:

jira.permission.comment.denied=true

that should make the job.

I would also recommend to use it in conjunction with:

jira.issue.editable=false

to avoid any change on the closed issue.

Try and let me know.

Btw, @Nicolas Simon would be a nice solution as well +1

PS: was inspired by https://www.j-tricks.com/tutorials/permissions-based-on-workflow-status