how can customize prompt comment in jira by transition

[Shakiba Osouli]

we make prompt comment in jira by transition but its for all user, we want to customize it, then jira-administrators can do transition without write comment

[Fazila Ashraf]

Hi @Shakiba Osouli 

How do you currently validate whether the comment is mandatory?

If you are using scriptrunner, there is a behaviour that can help with this customization.

See https://scriptrunner.adaptavist.com/6.20.0/jira/recipes/behaviours/require-comment-at-state.html

[John Funk]

Hi Shakiba - Welcome to the Atlassian Community!

I would create a second transition that has a condition that can only be executed by Administrators. That transition would not have the prompt for a comment. 

Then I would add a condition to the original (existing) transition that has the prompt for the comment to not apply to Administrators.