getting error "uncaught type error: cannot read property "remote" of undefined"

[Krithica Gowri Shankar]

We are getting the below error. Please let us know how to rectify this.

"uncaught type error: cannot read property "remote" of undefined"

[Nic Brough -Adaptavist-]

You have data on the issue DC_PARTSEL-5448 which relies on code that is being provided by an add-on which is broken on your system.

The usual culprit is not bugs in add-ons, but that the version is not valid for the current version of JIRA.

To do some debugging/fixing, I would start by visiting the "manage add-ons" page under admin, and looking at the add-on that is throwing the error (look for the terms in the error message).  Is it the right version for your JIRA?  Is there a later version available?

If an update does not fix it, then the next step is to try disabling it and re-testing the view, to check that the error goes away. 

If it does go away, or changes to a less painful one that doesn't break the screenn, then you know it's definitely the add-on, and you'll need to report a bug with the vendor.  It *might* be an interaction with another add-on, but those are a lot harder to track down, and something I would ask the vendor to be helping you with.