evidence view issue

[Priyanshi Reja]

issue regarding evidence, Some users are facing

trigger display issue. I have tried by clearing cache and incognito but still not working(browser version : 80.0.3987.122).

Whereas same is working some systems having browser version 77.0.3865.75.

Kindly help finding out the issue resolution. Is there any browser version dependency?

correct evidence:

issue in evidence :

[Deepanshu Natani]

Have you tried using a different browser like Firefox?

[Priyanshi Reja]

As we are working on bank domain they are using chrome only. 

[Priyanshi Reja]

@Deepanshu Natani : plz let me know is there any chrome version dependency there?? As we have observed which are having (browser version : 80.0.3987.122) only they are facing this issue.

[Deepanshu Natani]

I was facing the same issue in the latest version of Chrome/ Firefox and Safari.

However, the issue got resolved when I tried to reset the table column width manually for any of the column.

You can also try this workaround: Edit the Evidence Field, try to reset the width of any of the columns in the table and then save.

[Deepanshu Natani]

Attaching screenshots also:

Before resetting the columns:

After resetting the column:

The behavior is same in Chrome, Firefox and Safari.

[Priyanshi Reja]

You can also try this workaround: Edit the Evidence Field, try to reset the width of any of the columns in the table and then save. : 

where I need to edit this evidence field can you plz explain steps for the same.

[Priyanshi Reja]

@Deepanshu Natani : where I need to edit this evidence field can you plz explain steps for the same.??

[Deepanshu Natani]

@Priyanshi Reja 

I am assuming that the "Evidence" field is Text field(multi line).

If you have the editing permissions, you will just have to click on the text/ data appearing in front of that field and that should open the edit box for you to edit the contents of that field.