email handler

[Іван Андрєєв]

how is it possible that when creating a task from mail (email handler), the person who created this

[Nic Brough -Adaptavist- · Accepted solution]

Yes, if you set up the notification scheme for the project to send email to "reporter" on issue create.

People can opt out of "email me about changes I make" though.

[Іван Андрєєв]

Hi @Nic Brough -Adaptavist- 

the problem is that we have a single reporter automatically, and people who create tasks are most often not in our Jira

[Nic Brough -Adaptavist-]

So, that means Jira can't know who the reporter is.  There's no way it can email people it doesn't know about.

[Іван Андрєєв]

that makes sense, thanks.

[Boris Berenberg - Modus Create]

Hi Іван,

If you get the user's email address and put it in a text field or something, then an app like our Notification Assistant for Jira can send an email to that recipient.

[Іван Андрєєв]

@Boris Berenberg - Modus Create  Hi

Can you send me some video or demo?

[Boris Berenberg - Modus Create]

Hi Іван,

Not sure what you would like to see? Our app sending an email based on a text field with an email address in it? I think the easiest option would be to contact us via https://atlasauthority.atlassian.net/servicedesk/customer/portal/1/group/1/create/1 and we can schedule a call.

[Trudy Claspill · Accepted solution]

Hello @Іван Андрєєв 

Your question is incomplete. Please try again to tell us what you are trying to accomplish.

[Іван Андрєєв]

@Trudy Claspill  Hi

Yes, sorry for this. I am trying creating tasks via mail. I added new incoming mail server and mail handler. I am interested, can jira send a reply after a task has been sent to her via mail.