e-mail does not arrive on hotmail

[Annelies van der Ploeg]

If I sent an email from Atlassian to: (redacted) it does not arrive.

Is there maybe a hardbounce? or something else? 

Thanks for answering. 

*Edited to remove PII

[Dirk Ronsmans]

Hey @Annelies van der Ploeg and welcome to the community!

You can always launch a support request at https://support.atlassian.net/contact to have them do a check of the logs to see if a bounce exists.

I'll see if I can loop someone in from Atlassian here too but a support request is most likely the quickest.

Is it just your email that fails or others too? (all emails?)

[Stephen Sifers]

Hello Annelies,

I checked the email you provided and was unable to see any blocks or bounces. Could you please provide more context into what you're doing to trigger an email to be sent?

Regards,
Stephen Sifers

[Annelies van der Ploeg]

Thanks Dirk and Stephan! 

I created a new Hotmail account and on the second account there seems to be no problems. 

I also sent an email to : annelies567@hotmail.com from outlook that arrived. 

This is what I did: ( I was trying to test something) 

- from annelies567@hotmail.com ,I sent an email to support@zilliz.nl

- the email arrived in Atlassian: servers desk  

- I answer annelies567@hotmail.com in the ticket 

-  The auto reply mail and the answer from Service desk do not arrive on annelies567@hotmail.com

So I thought there would mabye be a bounce.  annelies567@hotmail.com is one of my junkmail accounts. So not a real customer. 

[Dirk Ronsmans]

Hi @Annelies van der Ploeg

And other, real clients do get emails? Cause it could be that the customer notification trigger is just not activated of course..

Have you confirmed that in your project settings -> Customer Notifcations the right items are enabled?

[Annelies van der Ploeg]

The notification trigger settings should be oke. 

We tested it again with an other Hotmail adres.  That worked correct as well. 

So I've no clue why the email does not arrive on : annelies567@hotmail.com

Well it is just one email adres.