Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

e-mail does not arrive on hotmail Edited

If I sent an email from Atlassian to: (redacted) it does not arrive.

Is there maybe a hardbounce? or something else? 


Thanks for answering. 


*Edited to remove PII

2 answers

1 vote
Dirk Ronsmans Community Leader Jun 08, 2021

Hey @Annelies van der Ploeg and welcome to the community!

You can always launch a support request at to have them do a check of the logs to see if a bounce exists.

I'll see if I can loop someone in from Atlassian here too but a support request is most likely the quickest.

Is it just your email that fails or others too? (all emails?)

Hello Annelies,

I checked the email you provided and was unable to see any blocks or bounces. Could you please provide more context into what you're doing to trigger an email to be sent?

Stephen Sifers

Like Annelies van der Ploeg likes this

Thanks Dirk and Stephan! 

I created a new Hotmail account and on the second account there seems to be no problems. 

I also sent an email to : from outlook that arrived. 

This is what I did: ( I was trying to test something) 

- from ,I sent an email to

- the email arrived in Atlassian: servers desk  

- I answer in the ticket 

-  The auto reply mail and the answer from Service desk do not arrive on

So I thought there would mabye be a bounce. is one of my junkmail accounts. So not a real customer. 

Dirk Ronsmans Community Leader Jun 09, 2021

Hi @Annelies van der Ploeg

And other, real clients do get emails? Cause it could be that the customer notification trigger is just not activated of course..

Have you confirmed that in your project settings -> Customer Notifcations the right items are enabled?

Like # people like this

The notification trigger settings should be oke. 

We tested it again with an other Hotmail adres.  That worked correct as well. 

So I've no clue why the email does not arrive on :

Well it is just one email adres.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

212 views 6 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you