customer unable to browse user in service desk customer portal

I have a custom field for listing multiple users using user picker and Browse user global permission is set to Anyone. 

I am using service desk 3.4 with jira 7.3.3. 

when this field is exposed to customer portal and customer cannot search any other users in this field.

 

1 answer

0 votes
Fadoua M. Boualem Community Champion Nov 29, 2017

It is better to use a group versus Anyone.

Is Anyone option not supported?

Fadoua M. Boualem Community Champion Nov 29, 2017

Under Global Permissions it is always recommended to use groups. Anyone is supported in JIRA however it is not the best option in this case. If you have a Dev environment try a group and see if it is working :)

Best of luck!

I tried creating group for set of users , has no luck. Only JIRA Admin role was able to browse users even though it was not set in the global permission. 

Is this a bug?

Fadoua M. Boualem Community Champion Nov 29, 2017

Then your JIRA Admin should check the Project Permissions. He should SU as a regular user and check not as an Admin so that he can see what you are experiencing guys.

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