customer unable to browse user in service desk customer portal

I have a custom field for listing multiple users using user picker and Browse user global permission is set to Anyone. 

I am using service desk 3.4 with jira 7.3.3. 

when this field is exposed to customer portal and customer cannot search any other users in this field.

 

1 answer

0 votes
Fadoua Boualem Community Champion Nov 29, 2017

It is better to use a group versus Anyone.

Is Anyone option not supported?

Fadoua Boualem Community Champion Nov 29, 2017

Under Global Permissions it is always recommended to use groups. Anyone is supported in JIRA however it is not the best option in this case. If you have a Dev environment try a group and see if it is working :)

Best of luck!

I tried creating group for set of users , has no luck. Only JIRA Admin role was able to browse users even though it was not set in the global permission. 

Is this a bug?

Fadoua Boualem Community Champion Nov 29, 2017

Then your JIRA Admin should check the Project Permissions. He should SU as a regular user and check not as an Admin so that he can see what you are experiencing guys.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 26, 2019 in Jira Software

How to prevent the propagation of unused project schemes, workflows & screens in Jira software

Atlassian ranks project attributes as the third most important factor impacting performance in the category of data. It’s not surprising, since project attributes are precisely the rules used to ma...

633 views 0 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you