This question is about incoming emails.
how can we copy emails in "to" or "cc" in a particular custom field?
For Ex: I sent an email keeping "email@example.com" in "to" and "firstname.lastname@example.org" in CC.
it will create a ticket in jira. I want this email@example.com to be capture in a field in same ticket.
I have only managed the above using 3rd party add-ons like https://marketplace.atlassian.com/apps/4977/email-this-issue?hosting=cloud&tab=overview which allows you store specific information in fields once the email is received.
Hi @harsh_bhardwaj -- Welcome to the Atlassian Community!
What is the purpose of this custom field?
If those people on the email CC are not Jira users, there is no way to do this yet with out-of-the-box Jira.
If the people (email addresses) on the CC line are users in Jira, you could set the email handler option to make them Watchers when the Jira issue is created. Then you could use an automation rule (triggered on the create) to copy the watchers to the custom field.
Thank you @Bill Sheboy !!
Purpose of this custom field is to keep a record of email address we sent emails to and later to get it reflected that how many emails we have sent to a particular client/email.
I am trying to build a project that would help my sales team to get record of every email and information sent to a client.
creating users is not an option for me as it will add a huge cost. Is there any other way or plugin that I can use to get this functionality?
I am trying @Ismael Jimoh suggestion (Email this issue) plugin. Let me know if you have any other plugin suggestion?
Thanks for explaining what you are trying to accomplish. The built-in email handler will not support that so a plug-in sounds like a good route to try. The only other option I can think of is to build your own application/email parser and use the REST API to add the issues.
I do not have a recommended marketplace product for you to try; please consider reviewing what is available and ask several of the vendors' support teams how they can meet your needs before you purchase them:
Hey there Cloud Community members! We’re excited to give you the first glimpse of the new home for business teams on Jira — Jira Work Management. Jira Work Management is the next generation of J...
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