Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage Can not retrieve jira chart image Edited

Hi All

Background Info:

Jira version - 8.16

Confluence version - 8.11.1

Environment - Datacenter with 1 load balancer and reverse proxy

Cluster - 2 Jira nodes

*This issue is in my prod and sandbox environments*

Since we upgraded from Jira 8.11 to 8.16 we are experiencing random issue reading Jira charts macro in a confluence page with following error, some charts will load and some wont. Refresh screen and some others may load and some which were loading may error Can not retrieve jira chart image 

Charts Error.PNG


Looking at Jira logs I can see 

2021-05-17 11:01:34,632+1000 http-nio-8081-exec-25 WARN anonymous 661x41935x1 -,,, /charts [c.a.j.charts.jfreechart.DisplayChartServlet] File not found, returning 404 (filename='jfreechart-onetime-620730146466603863.png').


However looking at localhome/cache/charts I will be able to see this chart reference on 1 of the 2 nodes

This issue seems to be related to  JRASERVER-67481   or Inserting JIRA chart into Confluence Page results in a ResponseException and chart does not display  however I notice my files charts/cache files are not being written to the EFS shared home location, instead my cache files are being written to localhome/cache/charts on each node

Test - Create new charts folder with correct permissions in sharedhome/cache/charts and on each node localhome/cache/charts,  Load the Confluence Page

Result - No activity in sharedhome/cache/charts

Files are written to localhome/cache/charts across the 2 Jira nodes and they have following permissions "rw-r" and owner same user who installed jira, which I believe should be sufficient?

Due to the behaviour of the page where some files load and some dont, and when I refresh it may reverse it makes me think that each node can only read the charts in its own localhome directory. Also if I drop my clutser to 1 node all charts will load

After downgrading to 8.11 the files are not being written to my sharedhome again and the issue is resolved. 

Anyone else experience this behaviour in a clustered environment on Jira 8.16?



1 answer

1 accepted

0 votes
Answer accepted

This issue was been matched with Atlassian bug

See updated comment with new behaviour 

New Info.png

Two Workarounds:


  • Reduce cluster to 1 node with a clean restart of that 1 node
  • Switch chart macro for Jira pie chart macro (save the jql as a jira filter for input)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

335 views 9 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you