child issues not visible in parent-issue (advanced roadmaps)

[Ariane Voorbeijtel Cannenburg]

We created 2 levels above the epic level, namely "initiative and theme". As a administator I can see all child issues (epics)  within the parent "initative"

But the other jira-users cannot. The epics and initiatives are located in the same project and wel all have the right permissions. We would like to have this view for all users of the project. 

[Walter Buggenhout _ACA IT_]

Hey @Ariane Voorbeijtel Cannenburg,

If possible, could you share a screenshot of what you and your users are seeing? I am currently thinking of 2 possible options:

• In your advanced roadmap plan itself, make sure that the hierarchy levels being displayed are set correctly also for your users (so they are not accidentally filtering away the levels above Epics).
• Maybe silly, but I've seen it happen before: make sure your users are not looking at the roadmap from the link in their project, but explicitly from your advanced roadmaps plan. These are different roadmaps and the one accessed from the left hand side navigation does not include the levels above epics.

Hope this helps - if not, happy to help based on a bit more information! 

[Rodolfo So]

Hi @Ariane Voorbeijtel Cannenburg 

Have you resolved your issue? .i've also encountered the same issue.

Appreciate your help on this.

[Ariane Voorbeijtel Cannenburg]

Hi @Rodolfo So ,

Notice I have never gave feedback on the earlier mentioned solutions. We did figured it out and now I am crushing my brain what the reason was. I remember the child-issues didn't show up in the screen from the parent item. If I remember correctly it had to do with the permissions within Advanced Roadmaps. Not al users had permissions to see Advanced Roadmaps (this because we were experimenting with it).

So it was on system level, these users couldn't see the "plans" button on top either.

When we gave all jira-users the rights to at least see Advanced Roadmaps the issue was resolved

Hope this helps;)

[Rodolfo So]

Hi @Ariane Voorbeijtel Cannenburg 

Can you provide me screenshot what are the changes need to apply in the advanced roadmap permission? 

Thanks

[Rodolfo So]

Hi @Ariane Voorbeijtel Cannenburg 

I've already added jira-users group under  advanced roadmap permission with advanced roadmap users but we are still facing same issue.

Thanks

[Ariane Voorbeijtel Cannenburg]

@Rodolfo So Hmm that is a pitty. I cannot provide a screenshot because I do not have the rights to enter that part. If you already added the user to the right user group in roadmaps than I am afraid I cannot help you further! Hope somebody else can help you further; good luck

[Dave]

Hi @Ariane Voorbeijtel Cannenburg ,

In addition to the suggestions from @Walter Buggenhout _ACA IT_ (which are both very good things to check!) I'm also wondering if everyone is looking at issues in the plan (i.e. as opposed to directly in the project) and whether or not you've committed those changes to Jira by using the "Review Changes" button within the plan and have saved them (assuming that you created them in the plan).

Screenshots or steps to reproduce this problem would definitely help!

Regards,

Dave