child issues not visible in parent-issue (advanced roadmaps)

[Ariane Voorbeijtel Cannenburg]

We created 2 levels above the epic level, namely "initiative and theme". As a administator I can see all child issues (epics)  within the parent "initative"

But the other jira-users cannot. The epics and initiatives are located in the same project and wel all have the right permissions. We would like to have this view for all users of the project. 

[Walter Buggenhout _ACA IT_]

Hey @Ariane Voorbeijtel Cannenburg,

If possible, could you share a screenshot of what you and your users are seeing? I am currently thinking of 2 possible options:

• In your advanced roadmap plan itself, make sure that the hierarchy levels being displayed are set correctly also for your users (so they are not accidentally filtering away the levels above Epics).
• Maybe silly, but I've seen it happen before: make sure your users are not looking at the roadmap from the link in their project, but explicitly from your advanced roadmaps plan. These are different roadmaps and the one accessed from the left hand side navigation does not include the levels above epics.

Hope this helps - if not, happy to help based on a bit more information! 

[Dave]

Hi @Ariane Voorbeijtel Cannenburg ,

In addition to the suggestions from @Walter Buggenhout _ACA IT_ (which are both very good things to check!) I'm also wondering if everyone is looking at issues in the plan (i.e. as opposed to directly in the project) and whether or not you've committed those changes to Jira by using the "Review Changes" button within the plan and have saved them (assuming that you created them in the plan).

Screenshots or steps to reproduce this problem would definitely help!

Regards,

Dave