We are using automation for Jira and somehow some email accounts do receive automation emails and some don't receive automation emails.
We have added the domain automationforjira.com to our whitelist, are there other things we have to take into account?
Hi @Liam Green
Thank you for your reply. It's not the notification scheme from Jira but it's the email send from automationforjira(.com) which are not received by certain mailboxes. They are reported by Jira automation as:
Failed to send to the following e-mail addresses multiple times - please check these are valid: ... , ... , ...
Is there more detailed info for us to dig in at Jira Cloud?
Hi @Lennard Winkels - Welcome to the Community!
It looks as though the email is incorrect. Have you checked it for spelling mistakes? If it was copied, is there a 'space' at the beginning or end that shouldn't be there?
If you've checked both of those, what happens if you type a different email address?
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