automated log work app

[Mia Jurciakova]

Hi, 

when generating report on my logged hours one certain project doesn't include hours or minutes in the total, does anyone have same issue ? It is recently created project by administrator , i don't have admin access , could this be a problem ? there is only issue with this certain project, other projects does log normally , many thanks 

[Bill Sheboy · Accepted solution]

Hi @Mia Jurciakova  -- Welcome to the Atlassian Community!

I suggest talking to your Jira site admin to ask if there is something configured differently for this new project and time tracking.

Best regards,

Bill

[Mia Jurciakova]

hi Bill, 

he was the one to create the project in the first place and he isnt aware of setting anything differently, could it be anything else , many thanks 

[Bill Sheboy]

Thanks for that information.  I have a couple of follow-up questions:

What are you using for logging hours, built-in fields, a marketplace add-on, etc?

What report are you running to where you see the difference?  

[Mia Jurciakova]

Hi Bill, 

i usually start the timer on the project and then use automated log work app for generating report

thank u 

[Bill Sheboy]

Hi Mia,

Apologies if I wasn't clear with my questions.  There are different tools to support time tracking with Jira Cloud.  I was asking which one you are using as that will help people in the community suggest answers.  Your site admin should be able to tell you which add-on is used for time tracking.

Thanks!

[Mia Jurciakova]

this is the one we use

[Bill Sheboy]

Thanks, @Mia Jurciakova 

I am not familiar with that product, so I searched the marketplace and I believe this is what you are using, based upon the screen image you provided:

https://marketplace.atlassian.com/apps/1211125/automated-log-work-for-jira?hosting=cloud&tab=support

Please ask your admin to contact that vendor's support as they can probably solve this issue more quickly for you.

Best regards,

Bill