Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

automated log work app


when generating report on my logged hours one certain project doesn't include hours or minutes in the total, does anyone have same issue ? It is recently created project by administrator , i don't have admin access , could this be a problem ? there is only issue with this certain project, other projects does log normally , many thanks 

1 answer

1 accepted

0 votes
Answer accepted

Hi @Mia Jurciakova  -- Welcome to the Atlassian Community!

I suggest talking to your Jira site admin to ask if there is something configured differently for this new project and time tracking.

Best regards,


hi Bill, 


he was the one to create the project in the first place and he isnt aware of setting anything differently, could it be anything else , many thanks 

Thanks for that information.  I have a couple of follow-up questions:

What are you using for logging hours, built-in fields, a marketplace add-on, etc?

What report are you running to where you see the difference?  

Hi Bill, 


i usually start the timer on the project and then use automated log work app for generating report


thank u 

Hi Mia,

Apologies if I wasn't clear with my questions.  There are different tools to support time tracking with Jira Cloud.  I was asking which one you are using as that will help people in the community suggest answers.  Your site admin should be able to tell you which add-on is used for time tracking.


Snímka obrazovky 2020-12-16 o 0.15.59.pngthis is the one we use

Thanks, @Mia Jurciakova 

I am not familiar with that product, so I searched the marketplace and I believe this is what you are using, based upon the screen image you provided:

Please ask your admin to contact that vendor's support as they can probably solve this issue more quickly for you.

Best regards,


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Trello

📹 Favorite Trello templates

Hello Community!  My name is Brittany Joiner and I am a Trello enthusiast and Atlassian Community Leader. In this video, I'll share my favorite Trello templates. Templates mentioned in ...

75 views 4 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you