allow email notification when mentioned

[Trena Norcia]

can some one tell me specifically what to do to allow someone to receive an email when mentioned in an issue comment within a project?

[John Funk]

Hi Trena,

It could be a variety of things. Is the user receiving any emails from Atlassian at all?

Check the Notification Scheme to be sure the user is incorporated to whom should receive emails for different events.

Have the user check their Personal Settings to make sure everything is checked as needed:

[Trena Norcia]

Where should they check in the personal settings?

When I go into setting and select email i receive this:

Selecting email preferences  results in this page:

[John Funk]

Click on your avatar in the upper right hand side of the top navigation bar. And then select Personal Settings