Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

added a status and a column to the board but I can't move anything there

I can change the status on an issue and it appears in the right place but I can't drag it over there. 

on workflow I see everything can transition into the new status. 

the error I get: 

Something isn't letting us move ITEM-ID to QA. Ask your project administrator to check the workflow settings and transition conditions.

What might be wrong ? 


1 answer

0 votes

Behind the board, there is a workflow, which is made up of status (which sort the issues into the columns on your board), and transitions that allow you move an issue from one status to another.

The message you're seeing is about the transitions - your drag is not really "moving columns", it's looking for a transition that takes the issue from a status thats in one column to a status in the QA column.

Either there is no transition for that status change, or there is one, but it has a "condition" on it that say this person is not allowed to do that transition.  (From your first sentence, it's the second option - this person can't use the transition because of a condition) 

There is no conditions here - b/c I didn't set it up manually. 

it says all can transition into QA status. 


That doesn't necessarily mean there are no conditions on it - you'll need to check that directly.

Also, check that the user has "transition issues" permission in the permission scheme.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Software

An update on Jira Software customer feedback – June 2022

Hello Atlassian Community! Feedback from customers like you has helped us shape and improve Jira Software. As Head of Product, Jira Software, I wanted to take this opportunity to share an update on...

2,786 views 7 24
Read article

Atlassian Community Events