You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Join now to unlock these features and more
launched the creation of e-mail notifications. Jira Software Cloud version.
Is there a parameter in the ticket that can recognize that the ticket was created from an e-mail, and ideally it should also be possible to read from which e-mail the ticket came.
With this, I could set a condition in the automation.
Can one of you help me? Please.
I have been researching that same question for weeks and have not found any such parameter, specifically when an Incoming Email Handler is used to process emails and create issues.
For Jira Service Management using its built in email handler there is a Channel field that get set to Email Channel.