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a parameter in the ticket that can recognize that the ticket was created from an e-mail

Emilia KASPRZYK
Emilia KASPRZYK Sep 22, 2023

Hi

launched the creation of e-mail notifications. Jira Software Cloud version.

Is there a parameter in the ticket that can recognize that the ticket was created from an e-mail, and ideally it should also be possible to read from which e-mail the ticket came.

With this, I could set a condition in the automation.

Can one of you help me?  Please.

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Trudy Claspill
Trudy Claspill
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Sep 22, 2023

I have been researching that same question for weeks and have not found any such parameter, specifically when an Incoming Email Handler is used to process emails and create issues.

For Jira Service Management using its built in email handler there is a Channel field that get set to Email Channel.

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