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Zoho link in Jira

Ryan Van Der Vorste
Ryan Van Der Vorste Sep 21, 2023

We have integrated our Zoho Desk and Jira for customer tickets. However, the UI in Jira makes it difficult to click on the actual link (text field). Is there a different way to do this so we can click and it hyperlinks back to Zoho instead of being a text field with both the Zoho @# and link in the same text box?

Jira no link.png

 

It works perfectly when we receive an email. We'd like it to work just like this...

Jira email with link.png

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Bill Sheboy
Bill Sheboy
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Sep 24, 2023

Hi @Ryan Van Der Vorste 

First thing, I am not using Zoho Desk, so I'm offering a more general suggestion:

Are you using a marketplace addon/app for connecting Zoho and Jira?  If so, I recommend contacting that vendor on their marketplace, support page to learn what they suggest.

Kind regards,
Bill

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Ryan Van Der Vorste
Ryan Van Der Vorste Sep 25, 2023

Thx, Bill. I'm using the Zoho Marketplace and they recommend contacting Jira. Ha. :) Thx for the input.

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Bill Sheboy
Bill Sheboy
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Sep 25, 2023

Umm, that is curious.  If it is their app which is updating a custom field (or posting a comment) that changes the issue, the vendor has control over how that is marked-up, link or not.

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