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Your Atlassian Cloud site is currently unavailable. Edited

What can I do if I receive the following message? This is my board:


Your Atlassian Cloud site is currently unavailable.

Please check Atlassian Status for known problems.
If there are no known problems and your page hasn't appeared again in 5-10 minutes then please contact our support team.


Thank you in advance.

1 answer

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Brant Schroeder Community Leader May 03, 2021

@catalin-razvan_barbalata - Can you please clear your browser's cache and try again. Just want to make sure that is not the issue.

Thanks. I think I found out why I cannot access the page. Apparently, I used a trial version and it expired on Apr 14th. But I don't know how can I reuse the free product. :D

Brant Schroeder Community Leader May 03, 2021

@catalin-razvan_barbalata Have you tried changing your plan to free and seeing if the site works then?

From your site’s Administration, go to Billing > Manage subscriptions. You’ll see the plan for each product under its subscription details.  I am hoping you will still be able to get to it.

Unfortunately, on Manage subscription I receive the following message:



I opened a ticket on the Support platform to reactivate my instance and to switch it to a free plan.


Thank you for happing me!

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