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Your Atlassian Cloud products are suspended

Got this message today "Your Atlassian Cloud products are suspended"

 

This months charge was way over our CC limit b/c of some added users. I bumped the CC limit but Atlassian did not charge again. 

No warning before they did this, now my 30+ person team can't access JIRA. 

Any advice?

I created Support ticket  CA-1853897 with the details

3 answers

1 vote
John M Funk Community Leader Jun 16, 2022

Hi Doug - Welcome to the Atlassian Community!

Submitting the support request is all you can do at this point. No one here in the Community will be able to solve that for you. 

1 vote
Jack Brickey Community Leader Jun 16, 2022

I suspect that the "billing contact" was contacted. In any event as you have created a support case that will be your best path for resolution. The Community cannot access your support ticket directly. However, I will ping others to see if it can be escalated.

0 votes
Andy Heinzer Atlassian Team Jun 17, 2022

It appears this was resolved in the support ticket https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-1853897

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