Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Your Atlassian Cloud products are suspended

Got this message today "Your Atlassian Cloud products are suspended"


This months charge was way over our CC limit b/c of some added users. I bumped the CC limit but Atlassian did not charge again. 

No warning before they did this, now my 30+ person team can't access JIRA. 

Any advice?

I created Support ticket  CA-1853897 with the details

3 answers

1 vote
John M Funk Community Leader Jun 16, 2022

Hi Doug - Welcome to the Atlassian Community!

Submitting the support request is all you can do at this point. No one here in the Community will be able to solve that for you. 

1 vote
Jack Brickey Community Leader Jun 16, 2022

I suspect that the "billing contact" was contacted. In any event as you have created a support case that will be your best path for resolution. The Community cannot access your support ticket directly. However, I will ping others to see if it can be escalated.

0 votes
Andy Heinzer Atlassian Team Jun 17, 2022

It appears this was resolved in the support ticket

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Software

Upcoming changes to epic fields in company-managed projects

👋 Hi there Jira Community! A few months ago we shared with you plans around renaming epics in your company-managed projects. As part of these changes, we highlighted upcoming changes to epics on...

14,619 views 37 46
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you