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We have activated the free trial for Xray but are unable to use it. The configuration of the X-ray is not happening. need your help because based on this we'll take an Xray License on this. It is not working out
It is not behaving like XRay Test cases like Xray global settings are not applied . The test steps , expected behaviour all are missing . Can we connect on call because We have free trial which if successfull will be converted into liecese . I some support immeditaely on this
You can definitely reach to Xray support - Product Support - Service project (getxray.app)
They will be able to connect and fix your issue.
I believe, your question is for Jira cloud. Please correct me if it is not.
If its Jira cloud, you can simply go to Apps on the top navigator -> Xray -> Configure project
Also, you can find the Xray settings in the individual project. Navigate to Project setting -> Apps -> Xray settings.
Kindly refer - https://docs.getxray.app/display/XRAYCLOUD/Getting+started
When you navigate to Xray settings - You will have 2 options "Add Xray Issue types" and "Configure the issue type scheme Manually". You can choose either of these options.
When you choose "Configure the issue type scheme Manually" - You will be navigating to the Issue type scheme page - there you can choose "Edit Issue type" and simply drag & drop the Xray related issue types.
I can see that you are trying to enable Xray for Team managed project.
Please refer this link on how to configure the xray issue types - https://docs.getxray.app/display/XRAYCLOUD/Project+Settings%3A+Issue+Types+Mapping