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XSRF Security Token Missing

Albert Manuel

Hi Guys,

I know that this is a very asked question as i found out a lot

of topics on this matter but i cannot find the solution to this problem...and i really need help...

Basically, when i want to create a ticket it gives me this error:

If i clear all my tokens it doesn't work.

If i use another browser +/ incognito - doesn't work.

If i press retry it says:

The atlassian-log says:

2020-08-04 16:22:20,336 http-nio-8443-exec-8 INFO admin /secure/CreateIssueDetails.jspa [c.a.j.web.action.XsrfErrorAction] The security token is missing for 'admin'. User-Agent : 'Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome'

Can somebody help here? How do i solve this?

Accepted answers

Albert Manuel

After hours and hours of researching and investigation, i found the solution. I will post it here for other that might have the same problem.

Go to <Jira-installation-directory>/conf, and edit the server.xml file.

Add this line into the connector:

<Connector port="8080" relaxedPathChars="[]|" relaxedQueryChars="[]|{}^&#x5c;&#x60;&quot;&lt;&gt;" maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false" maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443" acceptCount="100" disableUploadTimeout="true" bindOnInit="false"/>

Restart Jira.

This solved my problem.

The problem is in fact with tomcat wich is filtering out requests that contain special characters.

All comments

Albert Manuel

UP.

Really need help with this.

@Atlassian

John Funk

Hi Inglo,

I usually run into that error if there is a lot going on for my instance - doing bulk updates, etc.

I would check to make sure that you have the correct permissions to create issues in the Permission Scheme for that project, also.

Are you having trouble creating an issue on any project? Is anyone else able to create issues on that project without error?

Albert Manuel

After hours and hours of researching and investigation, i found the solution. I will post it here for other that might have the same problem.

Go to <Jira-installation-directory>/conf, and edit the server.xml file.

Add this line into the connector:

<Connector port="8080" relaxedPathChars="[]|" relaxedQueryChars="[]|{}^&#x5c;&#x60;&quot;&lt;&gt;" maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false" maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443" acceptCount="100" disableUploadTimeout="true" bindOnInit="false"/>

Restart Jira.

This solved my problem.

The problem is in fact with tomcat wich is filtering out requests that contain special characters.

Syed Khwaja Moinuddin

facing same error when starting a new instance, please help

olgap_tnx4b6

which line?

The same file we have already

Albert Manuel

@olgapjust add a new line in the connector (server.xml)

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