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I have an automation that when helpdesk changes a request type to this automation it will create a bunch of sbutasks.
When value changes for : customer request type
If" customer request type equials : end-user- on-boarding
Then create a new subtasks.. Then i have about 7 subtasks.
What i am trying to do now is after one of those subtasks is marked " done" i want it to send information via email to a user. I have tried another if statement under the subtasks but it doesnt seem to work .
Hi @Jerrod Van
You probably do not want to do those in one rule, because the subtask will move to Done later...after some time.
Please try adding another automation rule, triggered on transition to Done and checking the issue type equals subtask, and then sending the email.
Is there a way to send the email with the details from the comment from the subtask to that user?
Also just to follow along with what you stated before, i tried creating a new automation
When" issue transitioned
However not sure what you mean by checking the ssue type equilas the subtask.. Do i use a new condition for that ?
Yes, that is correct. The outline of your second rule would be:
I am unclear which comment information you want to send in the email. The most recent comment would be:
Please look here to learn more about that smart value:
How do you know which one should generate the email?
If that can be determined from the issue fields, an additional condition will limit so only that one leads to the email.