Workflow status not satisfying SLA Time to Verification requirement

[jlee]

Workflow status moved to verify but it is not satisfying the SLA Time to verification requirement.  What needs to be changed prior to breach occuring?

[Zoryana Bohutska _SaaSJet_ · Accepted solution]

Hi @jlee 

What tool for SLA setting do you use? 

You can`t use Jira Service Management for setting and tracking SLAs for Jira Software projects. You need to install the Atlassian marketplace app, like SLA Time and Report (developed by my team).

[Gokce Gursel _Snapbytes_ · Accepted solution]

Hi @jlee ,

Can you share a screenshot of your configuration so that we don't make suggestions based on assumptions? You can black out any sensitive information.

Cheers,

Gökçe

[jlee]

I added a condition tp stop the clock for the status in question. I believe this may have fixed the problem.

Now a new problem has occurred... I am now unable to see that SLA clock on the ticket.

[Gokce Gursel _Snapbytes_]

Did you use a JQL for the SLA Goal? Also, what is your SLA start condition?

[jlee]

I used SLA Goal. Start condition is issue created.  I only added "Verify" status as a stop counting condition and now the SLA elapsed "Time to Verification" is no longer visible on the ticket.

[jlee]

I didn't read your question right....i did not use a JQL.  I only added "Verify" as a condition to stop the timer.

[jlee]

Start condition is "Issue Created".