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Workflow is throwing an error

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Shashwini Nair
Shashwini Nair Apr 06, 2023

Hi there, 

Is Jira currently down or something? I can't open to view/edit workflow of any of my projects in Jira. If I hit 'Try Again', it keeps buffering. Does anyone know what is causing the issue hereimage.png

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Magdalena Zhisheva
Magdalena Zhisheva
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Apr 06, 2023

Hi @Shashwini Nair , 

You can check the status of Jira health here: https://jira-software.status.atlassian.com/ 

Regarding your issue, is any workflow update currently running in any of your projects?

Have you tried to clear your cash an cookies? 

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Shashwini Nair
Shashwini Nair Apr 10, 2023

I already tried clearing cache and cookies. Nothing solved the issue. 

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Magdalena Zhisheva
Magdalena Zhisheva
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Apr 10, 2023

@Shashwini Nair , 

I would suggest you to contact the Atlassian support team on this.

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HOFF Steven
HOFF Steven Apr 06, 2023

Hello, I have exactly the same issue on "Team Managed" project, the Org Managed is OK.

Tried a brand new blank project and I get the error too.

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Shashwini Nair
Shashwini Nair Apr 06, 2023

Mine is also a "Team Managed" Project 

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Magdalena Zhisheva
Magdalena Zhisheva
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Apr 07, 2023

@Shashwini Nair Do you have it on all Team managed projects or only one of them? 

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Shashwini Nair
Shashwini Nair Apr 07, 2023

I have it on all Team Managed Projects

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Shashwini Nair
Shashwini Nair Apr 10, 2023

@HOFF Steven did you get it solved?

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HOFF Steven
HOFF Steven Apr 10, 2023

Hello @Shashwini Nair , I've opened a support ticket last week (the day I answered here first).

For some reason this is working again this morning, check again on your side :)

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Bryan Trummer
Bryan Trummer
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Apr 06, 2023

Hello @Shashwini Nair - I am currently not seeing any errors or issues on the Atlassian statuspage, and am able to review workflows in several of my cloud instances.

Are you able to open an incognito window and try that way? If so and it is successful you may want to clear your browser cache.

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Shashwini Nair
Shashwini Nair Apr 06, 2023 • edited Apr 07, 2023

No I can't open it in an incognito window either. I checked with the other project admin and he's also facing the same issue

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