I want to set up conditions in my workflow to force engineers to "Original Estimate" before pulling an issue into "In Progress" and "Log Work" before pulling it into the final status of "Accepted"
I have successfully created an easy rule that forces them to add an "Original Estimate" before pulling an issue into "In Progress" using this simple condition:
Where I am having issues is forcing someone to "Log Work" before pulling issues into "Accepted". I am using the same condition so I dont understand what my issue is, please see issue below.
Here is a screenshot of a test issue that I logged work but I am still unable to pull the issue into "Accepted"Any help would be appreciated.
I've tried logging time 3 seperate ways with no success, by using the "work log" option by the comments, i've filled in "time spent" and i've used "log work" in the drop down on a ticket that gives more options. All of these added to the "Time Tracking" field but none have allows me to pull the ticket into "accepted"
That's very strange. However, one thing I notice is that you have > null. Maybe try putting in 0 for the value and not null. So > 0
If you do a filter for Key = LOD-67 and add the columns for Log Work, Time Spent, and Time Tracking. Do you see values in those?
And whichever one(s) you see a value for, I would try that field with the > 0
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