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Workflow Condition - Log Work

I want to set up conditions in my workflow to force engineers to "Original Estimate" before pulling an issue into "In Progress" and "Log Work" before pulling it into the final status of "Accepted"

 

I have successfully created an easy rule that forces them to add an "Original Estimate" before pulling an issue into "In Progress" using this simple condition:Screen Shot 2021-01-21 at 4.06.48 PM.png

Where I am having issues is forcing someone to "Log Work" before pulling issues into "Accepted". I am using the same condition so I dont understand what my issue is, please see issue below.

Screen Shot 2021-01-21 at 4.05.52 PM.pngHere is a screenshot of a test issue that I logged work but I am still unable to pull the issue into "Accepted"Screen Shot 2021-01-21 at 4.07.24 PM.pngAny help would be appreciated.

1 answer

0 votes
John Funk Community Leader Jan 21, 2021

H Brett - Maybe I am missing something, but in your test card the value for Log Work (time tracking) is not null - it's 2h 15m. Which means it SHOULD be allowed to move to Accepted. 

Yea, thats why I am stuck.  I don't understand why it will not allow me to pull anything into accepted because I am logging work.

John Funk Community Leader Jan 21, 2021

Try using the Time spent or Time tracking field instead of Log Work. 

I cant set that field as a condition for whatever reason, but I have filled in the time tracking field/log work field every way I can think of with no success

John Funk Community Leader Jan 21, 2021

Did you try Time spent? And if it won't let you, what does that mean? It doesn't show up on the list? It gives you an error? 

When I create a condition "Log Work" is the only time tracking field besides "Original Estimate" available to select in the drop down.  

Screen Shot 2021-01-21 at 5.25.10 PM.png

I've tried logging time 3 seperate ways with no success, by using the "work log" option by the comments, i've filled in "time spent" and i've used "log work" in the drop down on a ticket that gives more options.  All of these added to the "Time Tracking" field but none have allows me to pull the ticket into "accepted"

John Funk Community Leader Jan 22, 2021

That's very strange. However, one thing I notice is that you have > null. Maybe try putting in 0 for the value and not null. So > 0 

If you do a filter for Key = LOD-67 and add the columns for Log Work, Time Spent, and Time Tracking. Do you see values in those? 

And whichever one(s) you see a value for, I would try that field with the > 0

Hi John,

I've tried >0 and >null, I cant use other values as Time Spent and Time tracking are not selectable fields for these conditions.  The only option I have is Work Log.

John Funk Community Leader Jan 26, 2021

Not sure why the Time fields do not show up - they show up for me. Going to escalate this to Atlassian. 

Like # people like this

Thanks, any help would be appreciated as i need this rule in place to really be able to ensure dashboards are working.

John Funk Community Leader Feb 04, 2021

You should probably go ahead and open a support ticket with Atlassian. 

https://support.atlassian.com/contact/#/

Please post back here with the resolution. 

Hi everyone! 

I have the same problem as Brett.

Is this resolved or always in review for Atlassian? 

This is a feature that I need too for my workflow.

Cordially

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