Why won't some risks appear in the risk register?

[Deleted user]

Several of the risks our team has moved to 'Done' no longer appear on the risk register. While they existed previously when they were being worked, after being completed they are no longer captured within our team's risk register. There are some risks that have been marked as 'Done' that DO appear in our register, though the recent risks moved to 'Done' do not. How can I get the risk register dashboard to show all risks we have identified?

[Margus _SoftComply_ · Accepted solution]

Hi!

Perhaps that helps https://softcomply.atlassian.net/servicedesk/customer/portal/2/topic/7598f984-c35d-468e-a838-96e0834d018c/article/1550123017

cheers,

Margus

[Deleted user]

Thank you very much. I found that article to answer 95% of my questions related to this issue. Would you happen to know if once a risk is "Resolved" as 'Done' if this means it can no longer be reinstated as a risk? Thanks again.

[Margus _SoftComply_]

It can! You just need to clear the Resolution field value. It can be in Done status, but then the resolution must be not set.

Some hints how to do that is here:

https://confluence.atlassian.com/jirakb/howto-bulk-clear-resolution-635896313.html

https://confluence.atlassian.com/jirakb/clear-the-resolution-field-when-an-issue-is-reopened-in-jira-server-648381467.html