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Could you please advise, why the username is reverting back again after updating it in Jira. We have a crowd server directory. We observed that, when we changed the username in Jira it will be updating in crowd directory also. But after some time username is reverting back with old username in Jira and crowd.
Please let us know if any additional info needed.
It sounds like you have been hacked!! I suggest that you immediately isolate your Jira Server instance, erase the entire system and totally rebuild it anew.
It's the only way to be sure.