Hello @Simona Ortale
Are you working with a Team Managed project or a Company Managed project? It will say which it is at the bottom of the Navigation pane on the left.
What type of project is it - Business (Work Management), Software, or Service Desk (Service Management)? That will be shown at the top of the navigation pane directly below the project name?
This is likely a permissions issue, but the answer depends on which of the above applies to your project.
It is likely a permissions issue for the specified users for the specified project.
Follow the information in this article to use the Permissions Helper to find the exact permissions the users are missing.
The users will need the Create Issue permission for that project in order to be able to add issues to it.
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