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Why one of the members cannot reach the jira board?

Anvar_Abdulsatarov
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Apr 28, 2023

Our teammate cannot access jira board. We gave him a role of Administrator, but he gets this error:
You cannot view this page

This page is only available for jira software users. For the access to Jira software, contact the administrator

Go to Jira home page

 

He has also "guest" role, but other people, who have this role can access the page

 

What could be the solution for this? Thanks beforehand!

Screenshot from 2023-04-27 19-01-57.pngimage.png

1 answer

1 accepted

0 votes
Answer accepted

Hi @Anvar_Abdulsatarov

Являетесь ли вы администратором сайта вашего облачного экземпляра?

Если да, проверьте, не назначен ли затронутый пользователь также на лицензию программного обеспечения Jira. Это может быть решением вашей проблемы.

 

Если у вас есть дополнительные вопросы, не стесняйтесь их задавать!

 

С уважением

Brian Trepto

Atlassian Consultant

STAGIL GmbH - Platinum Solution Partner 

@Anvar_Abdulsatarov 

Обратите внимание, что каждая доска Kanban & Scrum может иметь свои собственные разрешения для зрителя и редактора. 👍🏾

Anvar_Abdulsatarov
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Apr 28, 2023

Спасибо за ответ. А как узнать, назначен ли затронутый пользователь также на лицензию программного обеспечения Jira? 

Где доступна эта опция?

Like Brian Trepto likes this

1. открыть управление пользователями

Screenshot 2023-04-28 at 11.59.22.png

2. затем нажмите кнопку Показать деталиScreenshot 2023-04-28 at 11.59.59.png

3. для продуктов должно быть "user" для программного обеспечения Jira.

Screenshot 2023-04-28 at 12.01.01.png

Like Anvar_Abdulsatarov likes this

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