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Why isn't the invitation email being sent out?

We have a free Jira plan and I'e added users but the emails are not being delivered to our team and they cannot login to our team workspace.

For the user I click the "Resend Invite" email and get a success message but no email is ever sent out and the user cannot login.

Screen Shot 2021-01-17 at 9.59.31 AM.pngScreen Shot 2021-01-17 at 9.59.37 AM.png

1 answer

0 votes
Pavel Junek Community Leader Jan 17, 2021

Hi @Connor Leech,

Do you use company email? Address filtering may be set. Doesn't the email invitation to colleagues fall into spam?

Thank you

Pavel 

This was trying to go to a gmail. It was not in the spam inbox. We deleted the user and readded and it worked

Like Pavel Junek likes this

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DEPLOYMENT TYPE
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