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Why is the Organization cannot view the ticket I created even if I added them as Organization?

Lynell Calbang
Lynell Calbang
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July 16, 2019

I am the Admin of our Service Desk and one of our Client asked if I can create a ticket for them. I did, the problem is, their Organization cannot view the ticket I created even if I added their Organization to that ticket. What am I missing?

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Amith Mathur {Appfire}
Amith Mathur {Appfire}
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July 17, 2019

Hi @Lynell Calbang , 

Can you recheck whether the Customer Permissions are set up correctly?  Also, can you please check that the Customer Request Type is set. 

Thanks,
Amith Mathur

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Lynell Calbang
Lynell Calbang
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July 17, 2019

They are set-up correctly. 

 

The problem occurs only on this one ticket. The rest of the tickets created by one of the members (Customer) of the Organization can be viewed by everyone.

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