Why is my Average Time in Status gadget showing Zero days?

[Maxine Freedman-Thompson]

Hi

I've configured the Average Time in Status gadget as follows:

And get the following:

What am I missing!?

Thanks :)

[Trudy Claspill]

Hello @Maxine Freedman-Thompson 

Do you have any issues that have been resolved in the past 60 days? The chart shows information only for issues that have been resolved in the in the date range you specify.

[Maxine Freedman-Thompson]

Hi @Trudy Claspill 

Yes, I do - a lot of them :)

[Bill Sheboy]

Hi @Maxine Freedman-Thompson 

Adding to Trudy's questions...

What type of project is the board's filter you are trying to use: company-managed or team-managed?

For the board's filter you have selected in the gadget, and the resolved issues, have you confirmed that the status values selected in the gadget match those issues?  (If you select other status values, the chart will display as you show.)

Kind regards,
Bill

[Trudy Claspill]

@Maxine Freedman-Thompson 

In addition to @Bill Sheboy 's question about whether the project is Team Managed or Company Managed, is it a Software or Work Management or Service Management project?

Is the Resolution field and Resolved date/time field set in the issues that have been resolved in the last 60 days?

[Maxine Freedman-Thompson]

Hey @Bill Sheboy and @Trudy Claspill 

It's a company-managed project for software management.

The status values match those in the project.

I thought it was the custom field 'Time in Status' that was required. Not the Resolution and Resolved date/time fields! That'll be it!

[Trudy Claspill]

In order for the gadget to report on "Resolved" issues in the time period you specified it would be looking at the Resolved date/time stamp. That timestamp is set automatically when the Resolution field is set. The Resolution field should be getting set when your issues move to a green/done status, and the field should be getting cleared when the issues move to a not-green/not-done status.

In a Company Managed project it may be necessary to modify the workflow transitions to ensure that the Resolution field is getting set or cleared appropriately in each transition.

In a Team Managed project that should be happening automatically.