Issue appears in the sprint when I create it using the create button at the top of the page, but does not appear in the sprint when I create and issue using the button at the bottom of the sprint group.
Will have to check what version our Jira is.
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Generally, you should not be creating issues straight into an active sprint (or even a future one). As work arrives, it should go into the backlog, get refined, and then be compared with the rest of the backlog when the team are selecting what needs to go into the next sprint.
Is that not what you are doing? I have to ask why are you trying to create issues directly in a sprint? What is the reason for doing it?
(Your version of Jira doesn't matter for this question, you've said "Cloud" in the tags, so we know it's "latest")
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