Why is issue not appearing in sprint when I create it using the create button under the sprint group

[Elizabeth Asuncion Perez Ong]

Issue appears in the sprint when I create it using the create button at the top of the page, but does not appear in the sprint when I create and issue using the button at the bottom of the sprint group.

Will have to check what version our Jira is. 

[Bandarupalli Sai]

If you create the ticket from the sprint, make sure that you are adding the created issue in the current active sprint by selecting the appropriate value in sprint field drop down. If you don't select the sprint, issue will go and sit in backlog.

[Elizabeth Asuncion Perez Ong]

It is added to the sprint when I created it.  It didn't appear in either the backlog or the sprint.

[Nic Brough _Adaptavist_]

Welcome to the Atlassian Community!

Generally, you should not be creating issues straight into an active sprint (or even a future one).  As work arrives, it should go into the backlog, get refined, and then be compared with the rest of the backlog when the team are selecting what needs to go into the next sprint.

Is that not what you are doing? I have to ask why are you trying to create issues directly in a sprint?  What is the reason for doing it?

(Your version of Jira doesn't matter for this question, you've said "Cloud" in the tags, so we know it's "latest")

[Elizabeth Asuncion Perez Ong]

The project was set up as a sprint when it should be kanban.  Also, it doesn't make sense that one button creates it directly into the sprint and one button doesn't.  

[Nic Brough _Adaptavist_]

When you use "create issue" in general, it will only put an issue into a sprint if you explicitly fill in the sprint field during creation.  The buttons are not doing the sprint allocations, you are.

[Elizabeth Asuncion Perez Ong]

Yes, I put filled up the sprint field in both situations  What now?

[Nic Brough _Adaptavist_]

I don't know what you are looking for next. You are selection a sprint as you create the issue