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Why is assignee field empty in email notification?

The last couple of issues I've assigned, I've received email notifications where the Assignee field is blank. The first one I thought maybe I'd accidentally cleared the assignee before assigning it but then I did another one this morning and I definitely assigned it directly and then I noticed there's a header that says "[I] assigned an issue to [person]" and it actually had the person's name. Is this a bug?

3 answers

I didn't find any fix for this. But found a workaround: In 'personal settings' in Jira, change 'Email notifications format' from text to HTML.

This started happening some weeks ago. I assume because of an server side software update. So this is a bug and multiple customers are affected.

Here is a screenshot of an email which shows the same problem. This happens both for tickets in a next-gen project, as for classic software project. In this screenshot I unassigned myself. But when a ticket is assigned, the assignee is also blank.2020-08-06_13-10-42.png

Hi. I am facing the exact same issue. Did you get any fix for this?

Has a resolution be found for this issue?

0 votes
Jack Brickey Community Leader Jul 10, 2020

so you are saying that the email conveys the issue as "unassigned" but the app shows the issue is in fact assigned? Assuming so could you test making an update to an issue that is currently assigned (before making any comment) and check the email notification? Can you share a screenshot of your email? obfuscate any personal info of course.

I added a reply below with a screenshot.

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