Why is Tempo Timesheets showing no time logged prior to October?

[Ellis_ Kathy]

We started using the trial of Tempo Timesheets today and I ran a test report.  I filtered by Team and selected my two teams.  I changed the date range to show time logged in August.  The result returned no data.  The teams are logging time, so why is it not showing up in the report?

[Tempo Support · Accepted solution]

Hello Ellis,

Since your Tempo is newly installed today, we recommend to wait a little bit to fully synced with your existing worklogs.

In the meanwhile, for your reference information:

https://help.tempo.io/cloud/en/tempo-timesheets/generating-reports.html

Potentially, if the permissions are not setup, user might experiencing issue viewing worklogs in the report, here is the document regarding permissions that might assist you to configure permissions:

https://help.tempo.io/cloud/en/tempo-timesheets/permissions-in-tempo.html

Should you still experiencing trouble view worklogs, please open support ticket with the link here:

• Support

Best Regards,

Steven

Tempo Support Team

[Ellis_ Kathy]

Thank you!  I really appreciate it.  How long does it typically take to sync?