Why does my automation get an error trying to edit the Assignee when creating a sub-task?

Phil Bustin
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March 19, 2024

Hopefully, there's an important clue about the Unknown fields error: In this automation, in sub-task create actions for a different workflow that occur after the one that produces the error, no such error occurs.  Here are the relevant screen shots:

Set Assignee that produces the Unknown fields error in an action to create a sub-task

automation action.jpg

 


Unknown fields error

automation error 3-19-24.jpg


Assignee field is present but not populated, in the target sub-task issue view screen

issue view 3-19-24.jpg


Assignee field is present in the trigger issue view screen

parent issue view screen 3-19-24.jpg

Successful Set of Assignee field in action in create a sub-task in a different workflow

Action to create dev sub-task.jpg

 

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Dexter de Vera
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March 19, 2024

Check the screen scheme of your subtask. Make sure the Assignee field is included in create screen.

Phil Bustin
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March 20, 2024

[removed this reply]

Phil Bustin
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March 20, 2024

Thank you Dexter.  When we looked again with a fresh set of eyes as it were, the wrong screen was the Default screen.

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Mohamed Benziane
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March 19, 2024

Hi,

check if when you create the issue in the UI, you have the assignee field in your screen. The field need to be in the create screen for this issue type

Phil Bustin
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March 20, 2024

Thank you Mohamed.  When we looked again with a fresh set of eyes as it were, the wrong screen was the Default screen.

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