Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Why do I keep being forced to reset my password for JIRA/Confluence?

Hi everyone. Long-time JIRA user and admin for my company's instance here.


I keep getting asked to reset my password at seemingly random intervals of time. As far as I'm aware, there's no setting enabled for us to force users to reset their password after a given amount of time, and the messaging I get is borderline infuriating - "your admin wants you to set a new password" - I AM the admin, and no, I didn't ask to do this! Neither did any of the other admins! And they don't seem to have this issue!

Please see attached screenshot.


How do I regain control of this situation? Last time this happened earlier this year, I remember having to reset my password twice in the span of a week. 

Any and all wisdom/advice is appreciated. Thank you in advance!

1 answer

0 votes
Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 01, 2022

Hi @Kristen Hugg 

I'd initially check your Atlassian Access settings:

  1. Go to
  2. Select Security > Authentication Policies
  3. Check your policy to see if there is a short password expiry

But given you state it's only your account and not others - I would consider contacting Atlassian via for more direct assistance.


I have the same problem - @Kristen Hugg did you ever get an answer to this?

@Warren Kent Hi Warren - No, I never got a useful answer for this. In fact it just happened again the other day. It's truly bizarre.

Suggest an answer

Log in or Sign up to answer
Site Admin
AUG Leaders

Atlassian Community Events