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Why cant I see my statuses ?

Dan Pastore

I recently created 3 new statuses and mapped them to a workflow. Each status has also been mapped to a column within my Kanban board. Although everything appears to be mapped, transitioned, and published properly, I am still unable to see the statuses in the drop down of an issue screen.

Can someone shed some light as to what I could be missing?

Dan

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John Funk

Hey Dan,

Are you positive the new workflow is attached to the project you are trying to create an issue against?

And what is the method you are using to create the issues? What exact steps?

Dan Pastore

Hi John,

Thanks for response ! I believe it is. As I make any changes to the workflow, I ensure they are published as well. In addition to that, I ensure the workflow is associated with the project (including the recent changes)

Im not sure what you mean by "what is the method used to create issues". No changes from what is originally provided...

John Funk

Ah, I think I know what you mean. You have created an issue already. But after you have created it, you want to change the Issue Type using the dropdown. Does that sound correct?

If so, you cannot change to a different Issue Type that way if the Issue Types use different workflows. You have to use the Move function.

Dan Pastore

Im not sure I follow... as we use the standard issue types, such as Epics, Story, Subtasks, Bugs, and defects. For any of these issue types, we may associate them with different status (such as To Do, Dev In Progress, Integration In progress, Done). I am trying to add additional statuses , for example Cancelled, On Hold or Analyze , to this project... but they are not appearing in the list box of an issue

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