Why cant I see my statuses ?

[Dan Pastore]

I recently created 3 new statuses and mapped them to a workflow. Each status has also been mapped to a column within my Kanban board. Although everything appears to be mapped, transitioned, and published properly, I am still unable to see the statuses in the drop down of an issue screen.

Can someone shed some light as to what I could be missing?

Dan

[John Funk]

Hey Dan,

Are you positive the new workflow is attached to the project you are trying to create an issue against? 

And what is the method you are using to create the issues? What exact steps? 

[Dan Pastore]

Hi John,

Thanks for response ! I believe it is. As I make any changes to the workflow, I ensure they are published as well. In addition to that, I ensure the workflow is associated with the project (including the recent changes)

Im not sure what you mean by "what is the method used to create issues". No changes from what is originally provided...

[John Funk]

Ah, I think I know what you mean. You have created an issue already. But after you have created it, you want to change the Issue Type using the dropdown. Does that sound correct? 

If so, you cannot change to a different Issue Type that way if the Issue Types use different workflows. You have to use the Move function. 

[Dan Pastore]

Im not sure I follow... as we use the standard issue types, such as Epics, Story, Subtasks, Bugs, and defects. For any of these issue types, we may associate them with different status (such as To Do, Dev In Progress, Integration In progress, Done). I am trying to add additional statuses , for example Cancelled, On Hold or Analyze , to this project... but they are not appearing in the list box of an issue

[John Funk]

If you have already added the statuses to the workflow, did you Publish the workflow? A lot of people miss that step. 

[Dan Pastore]

I confirmed my changes were published

[Bill Sheboy]

Hi @Dan Pastore 

You confirmed that you published your workflow changes.  Have you also confirmed that the workflow is active (included in the project)?

Kind regards,
Bill

[Dan Pastore]

Hi Bill

Yes I did. 

[Bill Sheboy]

Thanks, Dan...and my bad: the project can see these new status values if you were able to map them to the board.

I just looked in the public backlog and didn't see this symptom.  The only other things I can think are to re-check if there is a transition problem in the workflow, or even some data caching issue in the browser (although that would be weird for status).

[John Funk]

Another thing to check is the transitions to those statuses to see if they are available from the current status of the issue and that there are not any conditions that might be preventing them from showing up. 

[Dan Pastore]

Thank you ! I didnt think about browser caching. Also, I will re-check the transitions. I set them up similar to how I did it in the past ( and didnt have such problems)

[Dan Pastore]

Unfortunately , this did not work. Still seeking advice

[Bill Sheboy]

Dan, I am out of ideas to suggest, and recommend submitting a ticket to Atlassian Support to learn what they can find.  Looks like you are the site admin for a paid license, and so can do that here: https://support.atlassian.com/contact/#/

[John Funk]

Yep - with Bill on that one.