Why can't I edit issues when navigating from search?

When I search for some issues and navigate to a result by clicking on its title, I get to see the issue's details. But if I click "Edit" (or something other action button), I only get a busy indicator and nothing happens.

I noticed that this happens only when navigating from the search. In this case, the URL contains not only the issue's key, but also the id of the filter (or the jql string). As soon as I remove this additional information (bringing me to the default view without a "back to search" link etc.), editing works again.

I get the same problem when using the detail view instead of the list view in the search. I can click on all the action buttuns, but nothing happens (except for the busy indicator).

2 answers

0 vote

Hi Janik,

  • Does this happen in all browsers?

There may be something like a browser extension blocking the content from loading correctly, can you try to reproduce in an incognito window to see if the edit option loads correctly.

If the error still occurs in incognito mode you can follow the steps in Generating HAR files and Analyzing Web Requests to generate a HAR file while reproducing the error so you can see what content is being blocked.

Cheers,

Branden

Hi Branden,

thanks for your reply.

The problem occurs in FF, IE and Chrome - both in normal and in incognito mode (so six tests, all failed).

Using the FF console, I saw that the error case generates a HTTP 400 error, bad request. The successful case (editing from the issue without filtering) does not generate such an error.

I compared the request URLs of the two cases (jira.create.issue seems to be the request type), and they are very similar. The only difference is in some of the appended parameters.

Error: -jira.navigator.kickass,-viewissue.standalone,-jira.navigator.advanced,-jira.navigator.simple

Success: -project.issue.navigator,-jira.project.sidebar

The same information is also contained in the HAR files.

Cheers,

Janik

Any other ideas on this problem?

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published May 21, 2018 in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

1,242 views 10 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you