Why aren't story points exporting to Excel?

[Brett_sheeran]

When exporting from Jira Structure to Excel, the export loses some information from the Structure. Specifically, the Structure (named 'SysEng Structure') has columns that roll up story points from all of the layers below. The story point values are lost when I export to Excel. The columns use Formulas to show completed vs. remaining story points, so perhaps these larger calculations don't export. I've attached an image which shows these columns. The columns are named 'Pts Complete (Dev)' and 'Pts Complete (IV&V)'.

[Stepan Kholodov _Tempo_]

Hello @Brett_sheeran 

There can indeed be a performance problem of some sort. If you need our help with investigating it, please submit a request at our support portal and we'll go from there.

Best regards,
Stepan
Tempo (the Structure app vendor)

[Noah - Devsamurai]

It sounds like you're experiencing a loss of data when exporting from Jira Structure to Excel, specifically related to columns that contain calculated values such as rolled-up story points. Here are a few possible reasons and solutions you can explore:

1. Export Settings: Ensure that you're using the correct export settings in Jira Structure. Sometimes, there are options to include calculated values or formulas in the exported Excel file. Check if there's an option to include calculated values during export.

2. Data Formatting: Excel may not recognize the format of the exported data, especially if it contains formulas or custom fields. When exporting, try different formats (CSV, XLSX) to see if the issue persists. Sometimes, one format may retain the data better than others.

3. Export Macros: If your Structure setup includes macros or custom functions to calculate story points, these might not transfer over to Excel directly. In such cases, you may need to manually recreate these calculations in Excel using formulas.

4. Export Plugins: Explore if there are any plugins or add-ons available for Jira or Excel that facilitate better data transfer between the two platforms. Some plugins might offer enhanced export functionalities or better compatibility with complex data structures.

5. Consult Documentation or Support: Check the documentation provided by the developers of Jira Structure or any related plugins. There might be specific instructions or known issues related to exporting data to Excel. If the problem persists, consider reaching out to their support team for assistance.

6. Manual Workaround: As a temporary solution, you might consider manually entering or copying the calculated values from Jira Structure into the Excel file after export. While not ideal, this could help retain the necessary data until a better solution is found.

By exploring these options, you should be able to diagnose the issue and find a suitable solution to ensure that your exported Excel file retains all necessary information from Jira Structure.

Hope this can help for your issues.