Why are my new issues not showing up in my Backlog or Active Scrum Board

[Ryan Seeras]

Hi there! 

Whenever I try to add a new issue within an existing epic in my software project board, it doesn't end up showing in either my active sprint board or my backlog. 

If I try to create a brand new issue and add it to my active sprint then it shows up on the active sprint board but otherwise, it doesn't. 

I have multiple boards and this seems to work with all the other boards but not the one that I want it to.

Any suggestions on what I can do here?

I already checked my board settings and I don't have anything under the Unchecked Status column. I also don't have any special filters that would restrict any issues from showing up. 

[Esther Strom · Accepted solution]

Hi, @Ryan Seeras - welcome to the Community! Since you indicate that you're using sprint boards, unfortunately Riley's reference to kanban backlog is not going to help.

Can you post a screenshot of the board settings filter query section?

[Ryan Seeras]

Hi Ester! Thank you for your help.

Are you specifically referring to the filter option in the board's setting? 

If so, I've attached it below. 

Thank you! 

 

[Esther Strom]

Hi, @Ryan Seeras - as @Nic Brough -Adaptavist- mentioned, that is the Quick Filter setup. These are the quick filters:

We're looking for the board filter. Click on General in that Settings list to the left, and scroll down to this area:

[Ryan Seeras]

Ah! I'm sorry about that. Thank you both for clarifying!!! @Esther Strom @Nic 

Below is the Filter Query: 

Below is the status column section. We do have a "Wont do" section under unmapped status but the issues that I'm creating fall under every other column (e.g., To Do, In Progress, Blocked, QA, etc). Yet, they don't get populated in the Active Sprint board.   

Thank you both again for your help. 

[Esther Strom]

@Ryan Seeras so your filter query is excluding any ticket that doesn't have the SEO component from your board. Are you selecting that component value on the tickets you're creating?

[Ryan Seeras]

Yep, this answers it. 

I've never used a board that had filters/components like this so I was unaware of how it all worked.

I was able to change the filter and I'm no longer having this issue. 

Thank you so much @Esther Strom @& @Nic 

[Nic Brough -Adaptavist-]

What is the board filter?  Is it possible that your new issues are not being selected by the board?  Also, how are the status mapped into columns?

[Ryan Seeras]

Hey Nic, thanks for your help. 

I've shared a screenshot of the board's filter in Ester's comment below. 

Let me know if that's helpful. 

Thank you! 

[Nic Brough -Adaptavist-]

Those are the quick filters, not the board filter.

We need to know what the board filter is - have a look at the "general" section of the board config.

We also need to know if you have all your status mapped into columns, that's in the "columns" page.

[Riley Venable _Atlas Bench_]

Hi there! It sounds like you're having trouble adding new issues to your software project board's existing epics. One thing to check is if the Kanban backlog is enabled for the board you're having trouble with. You can follow the steps outlined in Enabling the Kanban backlog https://support.atlassian.com/jira-software-cloud/docs/configure-columns/#Enabling-the-Kanban-backlog. Additionally, make sure that you're adding the issue to the correct epic panel for the board. If the issue still doesn't show up, you can try clearing the browser cache or using a different browser to see if that resolves the issue. If none of these solutions work, you may want to reach out to a Jira or board administrator to ensure that there are no other settings or configurations that could be causing the issue.