Why am I unable to change the priority of a ticket that has already been created?

[Felicia Moser]

We currently have boards up and running. We were going through our backlog items and could not change the priority of tickets previously made. We have a test JIRA board and and we are able to change the priority arrows there. I'm new to JIRA/didn't set up our boards. What can I do to make it so that we are able to change the priorities of the ticket at any time during the sprint? 

[alan.brady@eschergroup.com]

You can only edit the priority if using old JIRA view, cannot edit under new JIRA view - this is a known bug in JIRA. To change to old view do the following:

Click on your profile picture on bottom LHS of screen, then Account Settings, in JIRA labs turn off New Jira issue view. If you refresh your screen the issue will change view. You can always change it back if you no longer want to edit a priority.

[Michael Thompson]

This only applies to Jira Cloud, there is no option to turn off New Jira Issue View in Jira Software.

[Erik Peterson]

Good job Atlassian!

[Serge DUDNIC]

is it solved by now, in 2023?

[Thomas Deiler]

Dear @Felicia Moser,

if you mean the field called "Priority" you can edit it at any time as long as you have the permission to "Edit Issues" and this field is configured to be visible on the "Edit Screen" of your issues.

If you mean rank, than you can change it just by moving the issues up and down (drag&drop) within your backlog.

So long

Thomas

[Felicia Moser]

Not sure if I'm following you. I'm talking about the priority arrows, they are either (High, Medium, Low). Once a ticket has been made I'm not able to change the priority. 

[Alexander Regler]

Hi @Felicia Moser,

maybe some screenshots would be helpful.

Cheers

Alexander

[Thomas Deiler]

Dear @Felicia Moser,

the priority arrows are just icons that stand for the priority High, Medium, ... etc. In the end "priority" is a issue field to store information. To alter its value, you need the permission "edit issue".

Can you open any issue in full screen and then hit the "Edit" button? Are you able to see the Priority? Can you change it?

so long

Thomas