Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

×
Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Why I don't get an email from that account mail when I sign up for jira cloud membership

Deleted user Sep 25, 2023

When registering as a member of Jira Cloud, I write down the company mail and apply, but I don't get an authentication mail from the account. There is no blocking list in this email account, and it doesn't come even if you whitelist Atlasian Mail. Mail also normally arrives in other domains (e.g. Google). Is there anything else I need to check?


Thank you.

1 answer

0 votes
Valerie Knapp
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 26, 2023

Hi @[deleted] , thanks for your question and welcome to the community!

It depends what you mean both by 'registering as a member of Jira Cloud' and the settings on your Cloud site / organization.

Have you checked your email is in an approved domain?

image.png

Please check these settings in your organization, in the Product settings, under 'User access settings', to see which domains have access to which products and then also which user invites and invitation link settings are active.

It might be, for example, you just need to add the domain of your email or modify slightly another setting.

If you still need help, let us know.

Cheers

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
AUG Leaders

Atlassian Community Events