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While trying bulk change operating system field "resolution" is not visible?

Hi Team,

While trying bulk change operating system field "resolution" is not visible?

Can someone look into this issue and help me out to resolve this.

4 answers

0 votes
Dirk Ronsmans Community Leader Mar 01, 2021

Hi @M Homeswara Reddy ,

Resolution is a bit of a special field. It can only be set using a transition screen or a postfunction.

A work around for this is to add a transition (or transition screen) which contains the Resolution field. Then when you bulk change you can call on the transition and the field should be available (as it is on that screen) even through a bulk action.

Just by doing an edit you will not see it. If you don't really want to transition the screen you'll have to make a looped transition (from the status to itself again)

We often need to set this up when the issue is already resolved but doesn't have a Resolution.

(also make sure the issue doesn't have a workflow property prohibiting the editing)

Hi M,

First, we are not Atlassian. This is the Atlassian Community, head to for Atlassian support.

Second, you cannot bulk change the Resolution via Bulk Edit. You can change it by adding a transition from that status to itself. Include a post function on that transition to set the Resolution and then Bulk Transition the issues. Cheers!

0 votes

You can get it into bulk edit, but you really really do not want to.

The bulk edit respects the screen setup for Edit issue.  So in theory, if you added resolution to that screen, you'd be able to use it in bulk edit. 

But you don't want to do that because it will make every edit action resolve the issue, both your bulk edit and users just editing the issue normally while not intending to resolve it.  Resolution should never be put on an edit screen.  On top of that, you can't blank it out, so if you were trying to un-resolve issues with it, you can't (and you won't be able to undo any edit actions that resolve the issue)

0 votes
Daniel Ebers Community Leader Mar 06, 2021

Hi @M Homeswara Reddy

assuming this is a one-off where you need to fix resolutions AND have paid third-party App "Script Runner" installed you can change resolutions, it is better explained here:

Script Runner Method (third party add-on)

This is an alternate method to clear resolutions on tickets

  • Install the Script Runner add-on
  • Build a search for all issues that are using the user created unresolved status
  • Save search as a filter
  • Use the built-in script to set items in that filter to None
  • Set the resolved status to the resolution you're intending to use


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